applecare

AppleCare Protection Plan – iMac

Nov 14

Product Description The AppleCare Protection Plan for iMac / eMac MA520LL / A 3 Year Plan Amazon. com Product Description Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple authorized repair center. AppleCare Protection Plan for iMac (MA520LL / A) extends the complimentary coverage on your iMac to three years of world-class support. The plan includes telephone support, global repair coverage, onsite repairs for desktop computers, web-based resources and TechTool Deluxe from Micromat – all for one low price. This comprehensive AppleCare Protection Plan covers your iMac and an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM purchased for your iMac. Extend your coverage to three years repairs and phone support from experts. One number to call if you need help call directly to Apple's own technical support team, who know your Macintosh computer. Because Apple creates the computer, operating system and many built-in applications, the Mac is a truly integrated system. With a single phone call can help most problems with your Mac because AppleCare representatives can help troubleshoot Apple hardware, iChat, Mac OS and many Apple consumer applications, including iLife, iWork, Jam Pack, AV, Mail, Safari, iCal, iSync, AppleWorks, and QuickTime. Convenient repair options The AppleCare Protection Plan ensures that Apple-certified technicians perform repairs using genuine Apple parts. With this plan will be on parts and labor for three years from date of purchase will be covered in your Apple computer, two years after one-year warranty. This includes onsite service for desktop computers and global repair coverage, which can be very important if you travel abroad. Jets AppleCare Protection Plan, subject to the terms of the AppleCare Protection Plan linked site. To qualify for the AppleCare Protection Plan, you will need your product in the one-year Apple hardware warranty. A separate AppleCare Protection Plan must be purchased for each Apple system to be covered. -Km in place for desktop computers within a 50 mil available (80) radius of an Apple authorized service location in the country where the plan purchased and registered. AppleCare Protection Plan covers an Apple keyboard and mouse if they contain a covered product. An AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, and Apple RAM to report on the computer that they contain are used. Frequently Asked Questions Can I have the AppleCare Protection Plan anytime? You can purchase the AppleCare Protection Plan anytime within the one year warranty. Your right to coverage under the AppleCare Protection Plan starts with the date of purchase of hardware. Apple strongly recommends that you purchase the AppleCare Protection Plan, which you purchase your Apple product to maximize the additional benefits under the plan. What service options will give AppleCare Protection Plan? Apple may provide service through one or more of the following options: return service (Apple stores or Apple Authorized Service Providers), through direct mail, on-site service (for desktop computers) or do-it – Yourself (DIY) parts (so that you can have your own product, service). What does "global repair coverage" mean? If you take your Apple hardware, if you need to send the travel and repair service offers the AppleCare Protection Plan, global repair coverage. You can either go to an Apple Store or Apple for information about the service. The service is on the options available in the country where the requested service is limited. Service options are different parts availability and response time for each country. See AppleCare Protection Plan Terms and Conditions for full details. When I AppleCare Protection Plan, do I register? When you purchase the AppleCare Protection Plan, and separately for the product or anywhere else, you must register the AppleCare Protection Plan. Your AppleCare Protection Plan starts with the date of purchase of hardware. Not to renew the registration of your AppleCare Protection Plan at a later date to your reporting.
AppleCare Protection Plan – iMac

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Apple Stores Can Now Replace iPhone Displays While You Wait

Jul 6

Laptop News

Broken iPhone

For many of us, the iPhone has become a staple item in our daily assortment of tech gear. Like any product that gets heavy use on a daily basis, sometimes it can fail. For the iPhone, that means a trip to the often crowded Genius Bar for help. Now as more consumers are adopting the digital device, Apple is facing an increasing number of iPhones in need of repair. The good news for consumers is, the majority of those repairs can now be done by your local Genius.

When the iPhone first launched, Apple offered a “loaner” program (with a fee) for consumers who had iPhones that needed to be repaired. This program, which received little attention in the press, finally disappeared from Apple as they began offering instant iPhone swaps, instead of asking a consumer to wait a few days for an offsite repair. (Come to find out, the “waiting” technique may work well for iPods, but doesn’t fly for iPhones). In an even more efficient move, Apple now offers a new service allowing Geniuses to perform actual repairs of the screen assembly to your iPhone at the store.

What? No more free swaps?

For the business minded, the talk of your Genius Bar appointment being even longer while a Genius dissects and operates on your iPhone may make you scream, “No fair! Usually you just give me a new one and I’m on my way.” We all knew though, that it would not be cost effective for Apple to simply swap out an iPhone on a whim when things went bad. With the ability to perform certain repairs in house, this means you keep your original iPhone and won’t need take the time to sync up a replacement iPhone before you are back in the game.

Cracked screen? No worry!

The biggest component likely to either fail or be damaged is the screen. Similar in construction to the screen on the iMac (minus the touch-sensitive components and newer oleophobic coating on the iPhone 3GS), the screen can be removed from your iPhone via a large suction cup. (Though I’m sure Apple has a very “specialized” device that does this. Much like the infamous unbent paper clip that doubles as the SIM card ejection tool). Geniuses can now replace a defective screen for free if your iPhone is under warranty or, if not warranty related, for a nice hefty $199. (Standard disclaimer: Defective doesn’t mean cracked beyond belief because your estranged ex drove over it in her Hummer. That, in any instance, does void your warranty; as does liquid damage and jailbroken phones.)

Before Apple began offering this service, consumers faced choices like iFixIt or iResQ, which offer similar repair services (or just components) at rates cheaper than Apple. However, such solutions do void your Apple warranty. These solutions also require you (in repair instances) to send off your iPhone, where you will be without it for a few days. Going the Apple route, provided you can actually find a Genius Bar appointment at your local Apple Store, they should be capable of (provided the parts are in stock) replacing your screen assembly within five to 10 minutes. When a Genius graces your iPhone, your warranty remains intact.

Apple’s talented Genius team can also perform other repairs to the iPhone, as the screen assembly also contains other parts that can fail, including the receiver or touch sensors. In order to continue to reduce costs and provide quicker turn around to consumers, Apple will likely follow its trend of performing more repairs in store. As crowded as the Genius Bars usually are, Apple will have to keep repair times under consideration. Most stores allocate 10 minutes per iPhone or iPod appointment. When times are busy and the Geniuses get behind, taking the time to swap the screen may only extend wait times for others. At the time of this writing, the Apple Store is unable to do screen replacements on the iPod touch or the classic iPhone due to slight construction differences (Hint: These models do not feature the same two screws found on the bottom of the 3G and 3GS).

Most importantly, please remember to backup your iPhone before going to the Genius Bar. You never know when your iPhone may need more than just a simple screen replacement.